Senior Pre-Sales Engineer - Remote

Twilio Inc.; United States; Remote; USD 115,000 - 152,000; Full time

Job summary

Twilio is seeking a Senior Solutions Engineer to enable customers to build the future of communications. You will lead the technical pre-sales relationship, run discovery, propose architectures, demonstrate the product, and guide customers toward the best fit of Twilio’s APIs.

You’ll work with mid-level managers, sketch API flows on whiteboards, run low to mid-complex opportunities independently, and help improve team efficiency while contributing to knowledge sharing.

Qualifications

• 5+ years pre-sales experience selling complex technical products or 6+ years supporting technical products with customer-facing experience
• Excellent communicator and presenter able to gain audience confidence
• Engaging storyteller capable of communicating complex topics to multiple levels of audience
• Ability to understand a customer’s communications needs and guide them to a technical solution
• Previous software development experience or working knowledge in one or more technical areas

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs
• Establish yourself as a trusted advisor by understanding customer technical pains through discovery to design, demonstrate, and present innovative solutions
• Build and present highly interactive, complex product demonstrations to showcase Twilio’s capabilities and foster strong customer relationships
• Be Hands-on, high-energy, passionate, and a creative problem solver
• Identify and solve problems for the customer and the organization as we grow
• Contribute to the Twilio Solutions Engineering community through knowledge sharing and reusable materials

Skills

Pre-sales experience

Excellent communicator

Engaging storyteller

Understanding customer communications

Hands-on problem solver

Team collaboration

Education

Bachelor’s/Master’s in Engineering/CS or equivalent

Tools

API design

Demonstrations/POC tooling

Job description

Twilio is seeking a Senior Solutions Engineer to enable customers to build the future of communications. You will lead the technical pre-sales relationship, run discovery, propose architectures, demonstrate the product, and guide customers toward the best fit of Twilio’s APIs.

You’ll work with mid-level managers, sketch API flows on whiteboards, run low to mid-complex opportunities independently, and help improve team efficiency while contributing to knowledge sharing.