Senior Practice Scheduler & Admin Specialist

Massachusetts General Hospital; Danvers (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham’s Cancer Institute in Danvers seeks a Sr. Practice Assistant to coordinate patient scheduling and support interdisciplinary teams, ensuring seamless access to care and efficient clinic operations.

You will support patient visits, triage inquiries, and help manage scheduling and billing activities within EPIC, contributing to an exceptional patient and provider experience.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: 3-5 years office experience required.
• Knowledge, Skills and Abilities: strong technology and MS Office skills; effective written and verbal communication; time management; organized; ability to manage multiple tasks; proofreading.

Responsibilities

• Performs administrative functions to support smooth and efficient clinical service and practice operations.
• Scheduling, check-in, check-out duties; make patient appointments and maintain records.
• Assist callers with inquiries and triage; process billing forms and scan to EPIC.
• Acts as 'Super User' for scheduling, registration and billing systems; provide training to others.
• Handle prior authorizations, provider questions, prescription refills, and test results; additional responsibilities.

Skills

MS Office suite

Excellent communication

Time management

Proofreading/editing

Phone/triage skills

Scheduling coordination

Education

High School Diploma or equivalent

Tools

EPIC

Scheduling systems

Billing systems

MS Outlook

Job description

Mass General Brigham’s Cancer Institute in Danvers seeks a Sr. Practice Assistant to coordinate patient scheduling and support interdisciplinary teams, ensuring seamless access to care and efficient clinic operations.

You will support patient visits, triage inquiries, and help manage scheduling and billing activities within EPIC, contributing to an exceptional patient and provider experience.