Sr. Practice Assistant

Massachusetts General Hospital; Danvers (MA); On-site; USD 26,000 - 39,000; Full time

Job summary

Mass General Brigham’s Cancer Institute in Danvers seeks a Sr. Practice Assistant to coordinate patient scheduling and support interdisciplinary teams, ensuring seamless access to care and efficient clinic operations.

You will support patient visits, triage inquiries, and help manage scheduling and billing activities within EPIC, contributing to an exceptional patient and provider experience.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience: 3-5 years office experience required.
• Knowledge, Skills and Abilities: strong technology and MS Office skills; effective written and verbal communication; time management; organized; ability to manage multiple tasks; proofreading.

Responsibilities

• Performs administrative functions to support smooth and efficient clinical service and practice operations.
• Scheduling, check-in, check-out duties; make patient appointments and maintain records.
• Assist callers with inquiries and triage; process billing forms and scan to EPIC.
• Acts as 'Super User' for scheduling, registration and billing systems; provide training to others.
• Handle prior authorizations, provider questions, prescription refills, and test results; additional responsibilities.

Skills

MS Office suite

Excellent communication

Time management

Proofreading/editing

Phone/triage skills

Scheduling coordination

Education

High School Diploma or equivalent

Tools

EPIC

Scheduling systems

Billing systems

MS Outlook

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The MGB Cancer Institute in Danvers is seeking dedicated Sr. Practice Assistant to join our team. This is an exciting opportunity to play a vital role in the patient care experience at one of the nation's leading academic health systems.

As a Sr. Practice Assistant, you'll provide expert coordination of patient scheduling while partnering closely with both clinical and administrative members of our interdisciplinary teams. Your work will help ensure seamless access to care, efficient clinic operations, and an exceptional experience for every patient and provider you support.

Summary

• Performs administrative functions to support smooth and efficient clinical service and practice operations.
• Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

Qualifications

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience: 3-5 years office experience required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

102 Endicott Street

Pay Range

$19.37 - $27.71/Hourly

Grade

4

Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.