Patient Services Coord. III

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Massachusetts General Hospital is seeking dedicated Practice Assistants for its rapidly growing Cancer Institute in Boston. Candidates will perform administrative functions such as handling patient visits, scheduling, and processing billing documents. Ideal candidates will have a High School Diploma or equivalent and 3-5 years of office experience with strong MS Office skills. This role is essential in supporting the patient care experience at a prestigious academic health system.

Qualifications

• 3-5 years of office experience required.
• Ability to manage non-routine phone calls and solve routine issues.

Responsibilities

• Perform administrative functions to support clinical service operations.
• Assist callers with inquiries and triage matters appropriately.
• Process patient billing forms and maintain appointment records.

Skills

Strong technology and MS Office skills

Advanced Outlook, Word, Excel, PowerPoint

Knowledge of office operations and procedures

Effective communication skills

Time management skills

Education

High School Diploma or Equivalent

Job description

Join the EverExpanding Mass General Brigham Cancer Institute

The Mass General Brigham Cancer Institute is growing rapidly, and we're seeking dedicated Practice Assistants to join our Boston-based teams. With several openings available across the Institute, this is an exciting opportunity to play a vital role in the patient care experience at one of the nation's leading academic health systems.

Summary

• Performs administrative functions to support smooth and efficient clinical service and practice operations.
• Performs administrative duties related to patient visits including scheduling, check-in, check-out duties.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration and billing systems and provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

Education

High School Diploma or Equivalent required.

Experience

3-5 years office experience required.

Knowledge, Skills and Abilities

• Strong technology and MS Office skills.
• Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards, and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters) and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.