Senior Practice Admin: Scheduling & Patient Services

Partner's Healthcare; Boston (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham's Brigham and Women's Hospital, Inc. is seeking a Senior Practice Assistant to provide advanced administrative support for scheduling, registration, and billing in a fast-paced clinical operations environment.

This onsite role at 123 Main Street supports patients and staff. The position requires a High School Diploma and 3-5 years of office experience, with strong Microsoft Office skills, excellent communication, and meticulous attention to detail to ensure smooth daily

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 3-5 years of office experience required.
• Skills & Knowledge: Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint); knowledge of office operations and standard administrative procedures; strong phone, customer service, verbal and written communication; ability to compose, edit, and proofread professional correspondence; excellent organizational, multitasking, and time-management skills; ability to follow established processes and work in a team.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training.
• Perform advanced scheduling functions, including surgical scheduling and schedule management.
• Provide functional guidance to Office and Practice Assistants.
• Support the Supervisor in overseeing daily practice operations.
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
• Collect patient co-payments as needed.

Skills

MS Office

Office operations

Verbal communication

Written communication

Attention to detail

Organization

Time management

Teamwork

Proofreading

Education

High School Diploma or equivalent

Tools

Electronic Medical Records (LMR)

Job description

Mass General Brigham's Brigham and Women's Hospital, Inc. is seeking a Senior Practice Assistant to provide advanced administrative support for scheduling, registration, and billing in a fast-paced clinical operations environment.

This onsite role at 123 Main Street supports patients and staff. The position requires a High School Diploma and 3-5 years of office experience, with strong Microsoft Office skills, excellent communication, and meticulous attention to detail to ensure smooth daily