Senior PM, Multiproduct Enablement (Remote)

Félix; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Stock options

Annual bonus

401(k)

Health plan

Learning opportunities

Unlimited PTO

Parental leave

Remote work

Job summary

Félix seeks a Senior PM for Multiproduct Experience Enablement to own the internal Flow Platform, collaborating with CX, Engineering, Design, Compliance, and Support to build scalable, self-service primitives and workflow capabilities.

You will drive platform governance, testing, localization, and AI evaluation in a high-velocity fintech environment, enabling domain teams to launch and operate intelligent product conversations.

Qualifications

• Strong technical product-management background with experience working closely with engineering on platform/infrastructure products.
• Experience with API products, developer platforms, internal tools, workflow systems, or products for technical/operational users.
• Ability to understand system architecture, data flows, integration patterns, and translate them into clear product requirements.
• Experience defining reusable primitives, interfaces, governance, and self-service capabilities for multiple teams.
• Strong cross-functional leadership across Engineering, Product, Design, Data, Compliance, Support, and other platform consumers.
• Familiarity with testing frameworks, observability, release management, experimentation, or AI evaluation is preferred.
• Advanced English level

Responsibilities

• Own the self-service Flow Platform: agent and flow configuration, shared primitives, admin tooling, catalogs, versioning, launch gates, rollout, and rollback.
• Own domain-team enablement from intake through migration, launch, and continuous improvement; convert recurring needs into reusable capabilities.
• Own flow-level testing, evaluation, and experimentation requirements, including the simulator, standard scenarios, launch criteria, and success metrics.
• Serve as end-to-end product POC with CX Platform and Support for human handoff, including context, transfer and cancellation, Ninja reclaim, return to automation, and SLAs.
• Operationalize experience, safety, localization, Compliance, and proactive-flow standards through platform tooling and launch processes.

Skills

Technical PM

Engineering collaboration

APIs

Developer platforms

Workflow systems

Cross-functional leadership

English proficiency

Tools

APIs

Workflow engines

Observability tools

Job description

Félix seeks a Senior PM for Multiproduct Experience Enablement to own the internal Flow Platform, collaborating with CX, Engineering, Design, Compliance, and Support to build scalable, self-service primitives and workflow capabilities.

You will drive platform governance, testing, localization, and AI evaluation in a high-velocity fintech environment, enabling domain teams to launch and operate intelligent product conversations.