Senior Product Manager - Multiproduct Enablement (Copy)

Félix; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Stock options

Annual bonus

401(k)

Health plan

Learning opportunities

Unlimited PTO

Parental leave

Remote work

Job summary

Félix seeks a Senior PM for Multiproduct Experience Enablement to own the internal Flow Platform, collaborating with CX, Engineering, Design, Compliance, and Support to build scalable, self-service primitives and workflow capabilities.

You will drive platform governance, testing, localization, and AI evaluation in a high-velocity fintech environment, enabling domain teams to launch and operate intelligent product conversations.

Qualifications

• Strong technical product-management background with experience working closely with engineering on platform/infrastructure products.
• Experience with API products, developer platforms, internal tools, workflow systems, or products for technical/operational users.
• Ability to understand system architecture, data flows, integration patterns, and translate them into clear product requirements.
• Experience defining reusable primitives, interfaces, governance, and self-service capabilities for multiple teams.
• Strong cross-functional leadership across Engineering, Product, Design, Data, Compliance, Support, and other platform consumers.
• Familiarity with testing frameworks, observability, release management, experimentation, or AI evaluation is preferred.
• Advanced English level

Responsibilities

• Own the self-service Flow Platform: agent and flow configuration, shared primitives, admin tooling, catalogs, versioning, launch gates, rollout, and rollback.
• Own domain-team enablement from intake through migration, launch, and continuous improvement; convert recurring needs into reusable capabilities.
• Own flow-level testing, evaluation, and experimentation requirements, including the simulator, standard scenarios, launch criteria, and success metrics.
• Serve as end-to-end product POC with CX Platform and Support for human handoff, including context, transfer and cancellation, Ninja reclaim, return to automation, and SLAs.
• Operationalize experience, safety, localization, Compliance, and proactive-flow standards through platform tooling and launch processes.

Skills

Technical PM

Engineering collaboration

APIs

Developer platforms

Workflow systems

Cross-functional leadership

English proficiency

Tools

APIs

Workflow engines

Observability tools

Job description

About Us

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

About Us

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked. We are a hyper-growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

About The Role

The Product team at Félix is growing. We're a small but mighty group building the foundation for a world-class product function inside one of the fastest-growing fintech companies in LATAM and the U.S. Our mission is simple yet powerful: build financial tools to empower Latino immigrants in the U.S. We started with remittances. Multiproduct is where Félix becomes something bigger, a place where we also offer consumer lending, wallet and payments to access multiple financial services rather than just move it. That shift changes what we owe our users. Not only a fast, trustworthy send, but a balance they understand, a history they can read, and a sense that their money is growing safely with us. As Senior PM Multiproduct Experience Enablement you will own the internal platform that enables domain teams across Félix to build, launch, and operate intelligent product conversations. You will lead our self-service Flow Platform, driving enablement from configuration and reusable primitives to testing, evaluation, and seamless human-handoff workflows with CX. Partnering closely with Engineering, Design, Compliance, and Support, you will establish platform governance and turn recurring team needs into scalable, automated capabilities. We are seeking a highly technical, user-obsessed product leader with deep experience in platform infrastructure, APIs, and workflow engines who thrives in a high-velocity environment.

Responsibilities

• Own the self-service Flow Platform: agent and flow configuration, shared primitives, admin tooling, catalogs, versioning, launch gates, rollout, and rollback.
• Own domain-team enablement from intake and onboarding through migration, launch, and continuous improvement; convert recurring needs into reusable capabilities.
• Own flow-level testing, evaluation, and experimentation requirements, including the simulator, standard scenarios, launch criteria, and success metrics.
• Serve as end-to-end product POC with CX Platform and Support for human handoff, including context, transfer and cancellation, Ninja reclaim, return to automation, and SLAs.
• Operationalize experience, safety, localization, Compliance, and proactive-flow standards through platform tooling and launch processes.

Requirements

• Strong technical product-management background, with demonstrated experience working closely with engineering teams on complex platform or infrastructure products.
• Experience with API products, developer platforms, internal tools, workflow systems, or other products whose primary users are technical or operational teams.
• Ability to understand system architecture, service boundaries, data flows, integration patterns, and technical tradeoffs, and translate them into clear product requirements.
• Experience defining reusable primitives, interfaces, governance, and self-service capabilities that enable multiple teams to build independently.
• Strong cross-functional leadership across Engineering, Product, Design, Data, Compliance, Support, and other platform consumers, including migrations, rollout, and change management.
• Familiarity with testing frameworks, observability, release management, experimentation, or AI evaluation is preferred.
• Advanced English level

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• 401 (k)
• Health, dental, and vision plans
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Work model: currently fully remote, with a future transition to a hybrid set up
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination. Want to learn more about our privacy practices? Check out our Privacy Policy.