Senior Product Manager, Multiproduct Experience — Remote

Félix; San Francisco (CA); On-site; USD 169,000 - 193,000; Full time

Benefits offered by this job

Stock options

Annual performance bonus

401(k)

Health, dental, and vision plans

Unlimited PTO

Parental leave

Remote work

Job summary

Félix is seeking a Senior Product Manager for Multiproduct Experience to own an internal Flow Platform enabling domain teams to build, launch, and operate advanced product conversations. You will partner with Engineering, Design, Compliance, and Support to turn recurring needs into scalable, automated capabilities in a high-velocity fintech environment.

We seek a highly technical, user-obsessed leader with deep experience in platform infrastructure, APIs, and workflow engines who thrives in

Qualifications

• Strong technical product-management background, with demonstrated experience working closely with engineering teams on complex platform or infrastructure products.
• Experience with API products, developer platforms, internal tools, workflow systems, or other products whose primary users are technical or operational teams.
• Ability to understand system architecture, service boundaries, data flows, integration patterns, and technical tradeoffs, and translate them into clear product requirements.
• Experience defining reusable primitives, interfaces, governance, and self-service capabilities that enable multiple teams to build independently.
• Strong cross-functional leadership across Engineering, Product, Design, Data, Compliance, Support, and other platform consumers, including migrations, rollout, and change management.
• Familiarity with testing frameworks, observability, release management, experimentation, or AI evaluation is preferred.
• Advanced English level

Responsibilities

• Own the self-service Flow Platform: agent and flow configuration, shared primitives, admin tooling, catalogs, versioning, launch gates, rollout, and rollback.
• Own domain-team enablement from intake and onboarding through migration, launch, and continuous improvement; convert recurring needs into reusable capabilities.
• Own flow-level testing, evaluation, and experimentation requirements, including the simulator, standard scenarios, launch criteria, and success metrics.
• Serve as end-to-end product POC with CX Platform and Support for human handoff, including context, transfer and cancellation, Ninja reclaim, return to automation, and SLAs.
• Operationalize experience, safety, localization, Compliance, and proactive-flow standards through platform tooling and launch processes.

Job description

Félix is seeking a Senior Product Manager for Multiproduct Experience to own an internal Flow Platform enabling domain teams to build, launch, and operate advanced product conversations. You will partner with Engineering, Design, Compliance, and Support to turn recurring needs into scalable, automated capabilities in a high-velocity fintech environment.

We seek a highly technical, user-obsessed leader with deep experience in platform infrastructure, APIs, and workflow engines who thrives in