Senior PM: AI-Driven Agent Enablement (Remote)

United States Digital Space LLC; United States; Remote; USD 173,000 - 255,000; Full time

Benefits offered by this job

Health coverage

ESPP

Flexible spending

Time off

Job summary

United States Digital Space LLC is seeking a Senior Product Manager to join the Agent Enablement pod. You will shape how millions get help by building tools, workflows, and AI-powered capabilities for our customer support agents.

As a Senior PM, you’ll lead research, design scalable AI-driven improvements, and partner with Engineering, Analytics, and Operations to deliver fast, accurate, and empathetic support. This remote-first role offers broad impact.

Qualifications

• 5+ years of Product Management experience.
• Build for scale with empathy for customers and agents.
• Thrive in complexity and manage end-to-end service workflows.
• Lead with insight and ownership, driving measurable outcomes.
• Communicate clearly to align stakeholders across the org.

Responsibilities

• Understand customers and agents through research and data.
• Champion operational excellence with Servicing and Operations teams.
• Design for scale using AI and automation; assess AI tooling.
• Drive a bold product roadmap from concept to launch.
• Translate insights into strategy based on market trends and frontline feedback.
• Define metrics, set success criteria, and run experiments.
• Build scalable systems for growth, multiple contact channels.
• Collaborate across Engineering, Design, Analytics, Ops, Legal, and leadership.
• Navigate ambiguity and drive innovation with conviction.

Skills

Product management

Customer empathy

Operational excellence

AI automation

Job description

United States Digital Space LLC is seeking a Senior Product Manager to join the Agent Enablement pod. You will shape how millions get help by building tools, workflows, and AI-powered capabilities for our customer support agents.

As a Senior PM, you’ll lead research, design scalable AI-driven improvements, and partner with Engineering, Analytics, and Operations to deliver fast, accurate, and empathetic support. This remote-first role offers broad impact.