Senior Platform Architect – SecOps & IRM Leader

ServiceNow; San Diego (CA); Remote; USD 192,000 - 300,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Senior Principal Platform Architect with SecOps and IRM experience to join the Customer Outcomes team. You will guide customers and partners, translate business goals into a platform roadmap, and craft architectural blueprints aligning with ServiceNow as the standard for digital transformation.

You will collaborate with Enterprise Architects, manage governance, and help drive platform expansion across accounts, including presales involvement and mentoring others.

Qualifications

• 15+ years progressive experience in a professional services organization; or equivalent education/experience.
• Ability to travel up to 25%.
• Creativity with comfort running programs independently within complex environment.
• Experience driving complex issues through analysis and resolution.
• Ability to relay complex information to diverse audiences, both technical and non-technical.

Responsibilities

• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard.

Skills

AI integration

Consulting in professional services

Leadership & communication

Enterprise cloud architecture

Business-to-technical translation

Tools

TOGAF

IT4IT

Job description

ServiceNow is seeking a Senior Principal Platform Architect with SecOps and IRM experience to join the Customer Outcomes team. You will guide customers and partners, translate business goals into a platform roadmap, and craft architectural blueprints aligning with ServiceNow as the standard for digital transformation.

You will collaborate with Enterprise Architects, manage governance, and help drive platform expansion across accounts, including presales involvement and mentoring others.