Remote Senior Platform Architecture Leader, Public Sector

ServiceNow; United States; Hybrid; USD 150,000 - 230,000; Full time

Job summary

ServiceNow is seeking a Senior Manager of Platform Architecture to lead a team of Platform Architects. You will drive architectural excellence, align with major industry priorities, and advance ServiceNow solutions across enterprise engagements.

The role emphasizes AI, platform innovation, and a customer-first culture while guiding prescriptive roadmaps and governance across complex programs. You will build executive relationships, staff engagements, and collaborate with pre-sales, expert

Qualifications

• Proven track record leading and developing architecture teams.
• Knowledge of ServiceNow platform and multi-product suite.
• Experience advising Fortune 50-500 companies on digital transformation.

Responsibilities

• Lead a team of Platform Architects to deliver strategic customer outcomes.
• Maintain executive-level relationships across accounts.
• Translate business objectives into prescriptive roadmaps with Customer Success Executives.
• Guide solution design, governance, and modernization efforts.
• Support pre-sales motions and contribute to Impact initiatives.

Skills

Team leadership

Architecture leadership

Executive relationships

AI/automation trends

ServiceNow platform knowledge

Pre/Post sales

Digital transformation

Client engagement

Roadmapping

Strong stakeholder management

Tools

ServiceNow platform

Job description

ServiceNow is seeking a Senior Manager of Platform Architecture to lead a team of Platform Architects. You will drive architectural excellence, align with major industry priorities, and advance ServiceNow solutions across enterprise engagements.

The role emphasizes AI, platform innovation, and a customer-first culture while guiding prescriptive roadmaps and governance across complex programs. You will build executive relationships, staff engagements, and collaborate with pre-sales, expert