Principal Platform Architect (Fully Remote)

ServiceNow; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking an experienced enterprise architect to serve as a trusted advisor for platform strategy and governance across enterprise customers in the United States.

You will define platform standards, guide technical decisions to align with customer goals, and shape governance for instances, integrations, and data, while influencing adoption of leading practices across teams and partners. You will provide structured feedback to product and engineering teams to drive improvements.

Qualifications

• 10+ years in enterprise architecture, solution strategy, and program leadership.
• Proven executive engagement and influence over platform direction.
• ServiceNow Certified Master Architect preferred.

Responsibilities

• Act as trusted advisor for enterprise platform strategy and governance.
• Shape governance models for instance strategy, integrations, and data.
• Influence adoption of leading practices across teams and partners.
• Provide structured feedback to product and engineering teams.

Skills

Enterprise architecture

Solution strategy

Program leadership

Executive engagement

Job description

• Act as a trusted advisor for enterprise platform strategy and governance.
• Define platform standards and guide technical decisions to ensure alignment with customer goals.

Key Responsibilities:

• Shape governance models for instance strategy, integrations, and data.
• Influence adoption of leading practices across teams and partners.
• Provide structured feedback to product and engineering teams.

What Success Looks Like:

• ServiceNow embedded as a strategic enterprise platform with clear governance.
• Technical risks reduced and scalability maintained.
• Recognized as a trusted advisor on platform strategy.

Qualifications:

• 10+ years in enterprise architecture, solution strategy, and program leadership.
• Proven executive engagement and influence over platform direction.
• ServiceNow Certified Master Architect preferred.

ServiceNow

ServiceNow provides an AI platform that automates workflows and helps businesses reinvent themselves. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.