Senior Platform Architect, App Lifecycle

ServiceNow; Santa Clara (CA); On-site; USD 221,000 - 387,000; Full time

Benefits offered by this job

Health plans

401(k) matching

Employee stock purchase plan (ESPP)

Donations matching

Flexible time away (time off)

Family leave programs

Job summary

ServiceNow in Santa Clara, CA, seeks a senior engineering leader to guide architecture across developer tooling, automated testing, and application lifecycle platforms. You will design scalable platform services, raise engineering standards, and partner with product, design, and other executives to translate strategy into technical execution.

You will mentor senior engineers, drive AI-enabled developer experiences, and evaluate new technologies to accelerate software delivery while ensuring

Qualifications

• 15+ years of software engineering experience or equivalent practical experience.
• Deep expertise building large-scale distributed systems, developer platforms, cloud-native applications, or enterprise SaaS products.
• Strong experience designing customer-facing platform capabilities, developer tools, or engineering productivity solutions.
• Expert-level understanding of system architecture, scalability, reliability, observability, fault tolerance, and production operations.
• Strong software development background with Java and modern distributed system design.
• Proven ability to drive technical strategy and influence architecture across multiple teams and organizations.
• Experience leading complex technical initiatives through collaboration rather than formal authority.
• Strong communication skills and ability to work effectively across Engineering, Product Management, and Design organizations.
• Track record of mentoring senior engineers and raising engineering standards across an organization.

Responsibilities

• Lead architecture and technical direction across developer tooling, automated testing, and application lifecycle management platforms.
• Design and build highly scalable platform services that improve developer productivity and software quality for enterprise customers.
• Create prototypes, proof-of-concepts, and reference architectures to validate new technical approaches before broader adoption.
• Drive innovation around AI-enabled developer experiences, intelligent automation, agentic workflows, and software delivery acceleration.
• Partner closely with Product Management, Design, and Engineering leaders to translate strategic vision into technical execution.
• Evaluate emerging technologies and identify opportunities to enhance platform capabilities, developer experience, and customer outcomes.
• Influence architectural decisions across multiple engineering teams and help establish engineering standards and best practices.
• Solve complex challenges related to scalability, reliability, observability, security, and performance across customer-facing platforms.
• Mentor senior engineers and provide technical leadership through influence, collaboration, and technical excellence.
• Contribute to long‑term platform evolution while balancing customer impact and execution velocity.

Skills

Large-scale distributed systems

Developer platforms

Cloud-native applications

System architecture

Java

Technical strategy

Cross-team collaboration

Mentoring engineers

Job description

ServiceNow in Santa Clara, CA, seeks a senior engineering leader to guide architecture across developer tooling, automated testing, and application lifecycle platforms. You will design scalable platform services, raise engineering standards, and partner with product, design, and other executives to translate strategy into technical execution.

You will mentor senior engineers, drive AI-enabled developer experiences, and evaluate new technologies to accelerate software delivery while ensuring