Principal AI Platform Architect for Enterprise Scale

ServiceNow; Santa Clara (CA); On-site; USD 221,000 - 387,000; Full time

Benefits offered by this job

Health plans

401(k) Plan

Equity

Job summary

ServiceNow seeks a Principal Architect to define and drive the technical architecture and long-term evolution of its Core Platform. This leader will shape architectural strategy across platform domains, guide architecture and engineering trade-offs, and partner with product leaders to translate business needs into scalable solutions.

The role requires deep expertise in distributed systems, multi-tenant SaaS platforms, and the ability to influence across teams, ensuring reliability, security, and

Qualifications

• Extensive experience designing and evolving large-scale enterprise software platforms.
• Deep expertise in distributed systems, multi-tenant architectures, runtime platforms, service-oriented architectures, and foundational platform engineering.
• Experience applying AI and automation to engineering productivity, software quality, and platform operations.
• Experience architecting enterprise SaaS platforms operating at significant scale with extensive customer customization and integration requirements.
• Proven ability to define architecture across multiple technical domains and lead complex, cross-team engineering initiatives.
• Strong understanding of performance engineering, scalability, reliability, fault isolation, security, and operational resilience.
• Deep knowledge of API architecture, platform extensibility, backward compatibility, and integration patterns.
• Demonstrated ability to influence engineering strategy and technical decisions across organizational boundaries without relying on direct reporting relationships.
• Exceptional architectural judgment, with the ability to evaluate complex trade-offs and translate technical strategy into incremental, executable plans.
• Strong communication skills, including the ability to explain complex technical concepts and recommendations to senior engineering and executive leadership.

Responsibilities

• Define and evolve the long-term architecture and technical strategy for ServiceNow Core Platform.
• Own architectural direction across multiple platform domains, establishing principles, standards, and design patterns.
• Drive resolution of the most challenging architectural problems, balancing customer requirements, platform evolution, engineering efficiency, and long-term maintainability.
• Identify opportunities to simplify and modernize platform architecture, reduce technical debt, and improve separation of concerns across foundational services.

Skills

Distributed systems

Platform engineering

Technical leadership

Architectural judgment

Job description

ServiceNow seeks a Principal Architect to define and drive the technical architecture and long-term evolution of its Core Platform. This leader will shape architectural strategy across platform domains, guide architecture and engineering trade-offs, and partner with product leaders to translate business needs into scalable solutions.

The role requires deep expertise in distributed systems, multi-tenant SaaS platforms, and the ability to influence across teams, ensuring reliability, security, and