Senior Pharma Client Success & Growth Manager

GoodRx, Inc.; United States; Remote; USD 91,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

ESPP

Unlimited vacation

13 paid holidays

Sick leave

Parental leave

Pet insurance

Disability insurance

Job summary

GoodRx is recruiting a Sr. Account Manager for the Client Success team to manage top-tier Pharmaceutical and Agency clients. You will ensure renewals, satisfaction, and contract expansions through proactive account management and cross-functional collaboration.

You will work with internal experts to deliver tailored campaigns, manage implementation, and drive quarterly business reviews with strategic recommendations to optimize results.

Qualifications

• 5+ years of professional experience in Pharmaceutical client and account management.
• Strong written/verbal communication and relationship management skills.
• Familiarity with pharmaceutical regulatory review (MLR / PRC).
• Ability to apply analytics to a value proposition.
• Healthcare technology curiosity.

Responsibilities

• Collaborate with internal teams to deliver tailored solutions.
• Coordinate with Account Associate to ensure seamless execution.
• Manage implementation processes and client expectations.
• Analyze monthly program metrics and ROI.
• Lead Top Account QBRs with insights and recommendations.
• Plan internal QBRs to align on growth and renewal strategies.
• Identify and drive lead generation with Sales.
• Support new business development and account expansion.
• Oversee regulatory review submissions with clients and partners.
• Create visual program examples using enterprise CMS.

Skills

Pharma account mgmt

Relationship management

CRM (Salesforce)

Analytics

Problem solving

Tools

Salesforce

JIRA

Job description

GoodRx is recruiting a Sr. Account Manager for the Client Success team to manage top-tier Pharmaceutical and Agency clients. You will ensure renewals, satisfaction, and contract expansions through proactive account management and cross-functional collaboration.

You will work with internal experts to deliver tailored campaigns, manage implementation, and drive quarterly business reviews with strategic recommendations to optimize results.