Sr. Account Manager, Client Success

GoodRx, Inc.; Sacramento (CA); On-site; USD 110,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Annual equity grants

Unlimited vacation and holidays

Job summary

GoodRx is seeking a Sr. Account Manager on the Client Success team to manage top-tier pharmaceutical and agency accounts. You will ensure client satisfaction, renewals, and contract expansions through delivering high-impact campaigns in collaboration with Sales and internal specialists.

You will drive quarterly business reviews, analyze program metrics, and identify growth opportunities. The role requires 5+ years in pharma client management, strong communication, and CRM tools experience;

Qualifications

• 5+ years of professional experience in Pharmaceutical client and account management.
• Strong written and verbal communication with excellent relationship management.
• Familiarity with pharmaceutical regulatory review (MLR / PRC).
• Ability to apply analytics and data to a value proposition.

Responsibilities

• Collaborate with internal experts to deliver contracted, tailored solutions.
• Work with a dedicated Account Associate to ensure seamless execution.
• Manage implementation and ensure timely delivery within expectations.
• Analyze monthly program metrics to reinforce ROI and insights.
• Lead QBRs and provide performance insights and recommendations.
• Plan internal growth strategies, renewals, and expansion opportunities.
• Identify and drive lead generation opportunities with Sales.
• Support new business development and upsell where applicable.
• Coordinate regulatory submission reviews with clients and agencies.
• Create visual program examples using our CMS tool.
• Stay updated on industry trends and regulatory requirements in Pharma.

Skills

Pharma account mgmt

Client relations

Analytical thinking

CRM expertise

Tools

Salesforce

JIRA

TaskRay

Job description

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role

As a Sr. Account Manager on the Client Success team, you will be responsible for the relationship management of our top tier Pharmaceutical and Agency clients. You will ensure client satisfaction and contract renewals through timely and quality delivery of high-impact campaigns, as well as drive contract expansion (upsell/cross-sell) through proactive account management and collaboration with the Sales team.

If you are a driven, client-focused individual with a passion for digital marketing, the pharma industry, and a proven ability to deliver successful campaigns while driving revenue growth and maintaining long-term relationships, we encourage you to apply for this exciting opportunity.

Responsibilities

• Collaborate with internal subject matter experts such as Business Intelligence, Advertising Operations, Product Management, and Marketing to deliver contracted, tailored solutions to customers
• Work closely with a dedicated Account Associate, delegating tasks effectively to ensure seamless execution and client satisfaction
• Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations
• Analyze and deliver monthly program metrics to reinforce program ROI and to provide insights to help clients achieve business goals
• Own and drive Top Account Quarterly Business Reviews (QBRs), delivering performance insights, strategic recommendations, and opportunities for optimization
• Lead internal account planning sessions (internal QBRs with Sales) to align on account growth strategies, renewal planning, and expansion opportunities
• Identify and drive lead generation opportunities in collaboration with Sales, leveraging program insights and customer feedback to uncover new business opportunities
• Partner with Sales to support new business development and organic growth of accounts, including upselling and optimizing where applicable
• Work with clients and agency partners to manage the regulatory review submission process
• Oversee the creation of visual examples of programs using our enterprise CMS tool
• Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space

Skills & Qualifications

• 5+ years of professional experience in Pharmaceutical client and account management
• Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail
• Familiarity with pharmaceutical regulatory review (MLR / PRC)
• Ability to apply analytics and data to a value proposition
• Willingness to think critically and solve problems in new or creative ways
• A deep curiosity and interest in healthcare technologies
• Familiarity with CRM software like Salesforce and project management platforms like JIRA or TaskRay

All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

Pay & Benefits

GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits.

• Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave.
• GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!
• San Francisco and Seattle Offices:$121,000.00 - $193,000.00
• New York Office:$111,000.00 - $177,000.00
• Santa Monica Office:$101,000.00 - $161,000.00
• Other Office Locations:$91,000.00 - $145,000.00

Diversity & Inclusion

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at .We prioritize candidate safety. Please be aware that all official communication will only be sent from @

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.