Sr. Account Manager, Client Success

GoodRx, Inc.; United States; A distancia; USD 91.000 - 145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) match

ESPP

Unlimited vacation

13 paid holidays

Sick leave

Parental leave

Pet insurance

Disability insurance

Descripción de la vacante

GoodRx is recruiting a Sr. Account Manager for the Client Success team to manage top-tier Pharmaceutical and Agency clients. You will ensure renewals, satisfaction, and contract expansions through proactive account management and cross-functional collaboration.

You will work with internal experts to deliver tailored campaigns, manage implementation, and drive quarterly business reviews with strategic recommendations to optimize results.

Formación

• 5+ years of professional experience in Pharmaceutical client and account management.
• Strong written/verbal communication and relationship management skills.
• Familiarity with pharmaceutical regulatory review (MLR / PRC).
• Ability to apply analytics to a value proposition.
• Healthcare technology curiosity.

Responsabilidades

• Collaborate with internal teams to deliver tailored solutions.
• Coordinate with Account Associate to ensure seamless execution.
• Manage implementation processes and client expectations.
• Analyze monthly program metrics and ROI.
• Lead Top Account QBRs with insights and recommendations.
• Plan internal QBRs to align on growth and renewal strategies.
• Identify and drive lead generation with Sales.
• Support new business development and account expansion.
• Oversee regulatory review submissions with clients and partners.
• Create visual program examples using enterprise CMS.

Conocimientos

Pharma account mgmt

Relationship management

CRM (Salesforce)

Analytics

Problem solving

Herramientas

Salesforce

JIRA

Descripción del empleo

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand‑name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

About the Role:

As a Sr. Account Manager on the Client Success team, you will be responsible for the relationship management of our top tier Pharmaceutical and Agency clients. You will ensure client satisfaction and contract renewals through timely and quality delivery of high-impact campaigns, as well as drive contract expansion (upsell/cross‑sell) through proactive account management and collaboration with the Sales team.

Responsibilities:

• Collaborate with internal subject matter experts such as Business Intelligence, Advertising Operations, Product Management, and Marketing to deliver contracted, tailored solutions to customers
• Work closely with a dedicated Account Associate, delegating tasks effectively to ensure seamless execution and client satisfaction
• Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations
• Analyze and deliver monthly program metrics to reinforce program ROI and to provide insights to help clients achieve business goals
• Own and drive Top Account Quarterly Business Reviews (QBRs), delivering performance insights, strategic recommendations, and opportunities for optimization
• Lead internal account planning sessions (internal QBRs with Sales) to align on account growth strategies, renewal planning, and expansion opportunities
• Identify and drive lead generation opportunities in collaboration with Sales, leveraging program insights and customer feedback to uncover new business opportunities
• Partner with Sales to support new business development and organic growth of accounts, including upselling and optimizing where applicable
• Work with clients and agency partners to manage the regulatory review submission process
• Oversee the creation of visual examples of programs using our enterprise CMS tool
• Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space

Skills & Qualifications:

• 5+ years of professional experience in Pharmaceutical client and account management
• Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail
• Familiarity with pharmaceutical regulatory review (MLR / PRC)
• Ability to apply analytics and data to a value proposition
• Willingness to think critically and solve problems in new or creative ways
• A deep curiosity and interest in healthcare technologies
• Familiarity with CRM software like Salesforce and project management platforms like JIRA or TaskRay

All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future.

• San Francisco and Seattle Offices: $121,000.00 - $193,000.00
• New York Office: $111,000.00 - $177,000.00
• Santa Monica Office: $101,000.00 - $161,000.00
• Other Office Locations: $91,000.00 - $145,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or [e-mail] addresses.

GoodRx is America’s healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com. We help Americans get the healthcare they need at a price they can afford. We believe everyone deserves affordable and convenient healthcare. We build better ways for people to find the best care at the best price. We’re here to help. Come and help us create the future of healthcare.