Product Manager: Personalization & Customer Insights (AI/ML)

Fairygodboss; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

Chase is seeking a Product Manager in Personalization & Customer Insights to own the vision and end-to-end lifecycle for ML products that turn data into actionable insights. You’ll collaborate with Product, Design, Engineering, and Data Science to deliver proactive, personalized experiences across marketing, servicing, and digital channels.

You will guide experimentation, work with privacy and governance teams, and drive measurable outcomes while scaling self-serve capabilities for partner teams.

Qualifications

• 8+ years of product management experience with vision and roadmap ownership.
• Experience delivering AI/ML products into production for customer experiences.
• Experience with personalization or next-best-action use cases and rigorous outcomes.
• Able to translate research, analytics into roadmap decisions balancing time, cost and quality.
• Hands-on data fluency in SQL or Python and JPMorganChase-approved developer tools.
• Ability to operate in ambiguous, rapidly evolving problem spaces and set priorities.
• Proven cross-functional influence in a matrixed organization (Product, Design, Eng, Data Science).
• Experience defining and communicating measurable outcomes and delivery health.

Responsibilities

• Develop a product vision and strategy that delivers measurable value to customers and partners.
• Lead cross-functional execution across Product, Design, Engineering, Marketing/Servicing, and business stakeholders in a highly matrixed environment.
• Own the roadmap and backlog for a portfolio spanning recommendations, ranking, predictive models, segmentation, assistant experiences, and the model development lifecycle platform.
• Lead discovery and research, translating insights into epics, user stories, and acceptance criteria.
• Design hypotheses and run experiments (such as A/B tests) to validate impact and measure outcomes.
• Partner with data scientists and machine learning engineers across the model lifecycle from problem framing through production release.
• Collaborate with Risk, Privacy, and Compliance to guide consent, governance, and fairness practices.
• Define and track key performance indicators tied to engagement, quality, cost, risk posture, reliability, and business outcomes.
• Champion API and event-driven delivery patterns on cloud infrastructure to enable scalable signals and context across channels.
• Uphold responsible AI and data practices, including consent management, fairness, and governance.
• Cultivate a culture of experimentation, measurable outcomes, and responsible innovation.

Education

Bachelor’s or Master’s in Engineering/Data Science

Tools

SQL

Python

Job description

Chase is seeking a Product Manager in Personalization & Customer Insights to own the vision and end-to-end lifecycle for ML products that turn data into actionable insights. You’ll collaborate with Product, Design, Engineering, and Data Science to deliver proactive, personalized experiences across marketing, servicing, and digital channels.

You will guide experimentation, work with privacy and governance teams, and drive measurable outcomes while scaling self-serve capabilities for partner teams.