Senior Personal Lines Service Team Lead

Element Risk Management; Athens (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Element Risk Management is seeking a Personal Lines Service Team Lead in the United States. The role oversees planning, staffing and operations for the personal lines service team, ensuring high service quality and customer satisfaction.

You will provide technical leadership, develop training, and participate in hiring decisions while aligning efforts with the department’s business plan and market strategies.

Qualifications

• This position requires strong communication and organizational skills.
• Experience in personal lines underwriting and marketing is preferred.
• Ability to work with autonomy under general agency constraints.

Responsibilities

• Lead planning, organizing, staffing and operating activities of the personal lines service team.
• Maintain service and quality standards across personal lines.
• Improve ongoing service delivery methods to boost customer satisfaction.
• Provide agency efficiency through process improvements.
• Direct supervision and training of the personal lines service staff.
• Participate in recruitment and performance reviews.
• Support and implement the department's business plan objectives.
• Stay informed on insurance trends, agency automation, and related techniques.
• Collaborate with internal teams to enhance market presence and customer experience.
• Ensure ethical standards and regulatory compliance.

Skills

Independent decision-making

Verbal & written communication

Influence others

Customer service focus

Education

College degree or equivalent experience

Job description

Element Risk Management is seeking a Personal Lines Service Team Lead in the United States. The role oversees planning, staffing and operations for the personal lines service team, ensuring high service quality and customer satisfaction.

You will provide technical leadership, develop training, and participate in hiring decisions while aligning efforts with the department’s business plan and market strategies.