Personal Lines Team Leader - Growth & Service Excellence

Capstone Search Group; Wilmington (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Capstone Search Group is seeking an experienced Personal Lines Supervisor, Team Leader to oversee service processes, client retention, and staff development within an independent Mid-Atlantic insurer.

You will guide daily operations and longer-term strategies for the personal lines division, lead workflow improvements, participate in recruiting and training, and report performance updates to executives and cross-functional partners.

Qualifications

• Independent agency experience with personal lines programs, products, markets, and service processes.
• Prior supervisory/management experience.
• State insurance license.

Responsibilities

• Oversee the performance of the personal lines group, including service processes, client retention, service, and employee development.
• Manage workflow for renewals, new account onboarding, and escalated service issues.
• Recruiting and training, continuing education, career pathing, and establishing performance standards.
• Collaborate with other departments and report updates to executives on team goals and performance.

Skills

Independent agency experience

Supervisory/management experience

Education

State insurance license

Job description

Capstone Search Group is seeking an experienced Personal Lines Supervisor, Team Leader to oversee service processes, client retention, and staff development within an independent Mid-Atlantic insurer.

You will guide daily operations and longer-term strategies for the personal lines division, lead workflow improvements, participate in recruiting and training, and report performance updates to executives and cross-functional partners.