Senior People Tech & Automation Analyst

EdCast; Mountain View (CA); Hybrid; USD 52.000 - 72.000; Vollzeit

Zusammenfassung

EdCast in Costa Rica (Hybrid) is seeking a Senior People Technology Analyst to own and optimize HR technology platforms, primarily Cornerstone, ServiceNow, and Salesforce. You will translate People Operations needs into scalable workflows, ensure data integrity and security, and drive adoption across the global team.

This role reports to the Director, People Technology Operations and collaborates with IT, Shared Services, and HR partners.

Qualifikationen

• 4–6 years' of relevant experience in people technology, HR systems, HRIS, learning technology, or HR operations.
• Working knowledge of system security, data privacy, audit controls, and compliance considerations within HR technology environments.
• Strong systems mindset, including an understanding of workflows, data structures, integrations, security, testing, root cause analysis, and the downstream impact of configuration decisions.
• Ability to translate business requirements and HR operational needs into practical, scalable, and well-governed technology solutions.
• Working knowledge of HR operations, shared services, employee lifecycle processes, and service delivery practices, with the ability to connect operational requirements to effective system design.
• Excellent verbal and written communication skills in English, with the ability to train, influence, and support diverse audiences.
• Strong attention to detail and commitment to data accuracy, confidentiality, and integrity.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining quality.
• Strong collaboration and interpersonal skills, with a global and cross-cultural mindset.
• Self-starter who takes ownership and delivers outcomes with minimal direction.

Aufgaben

• Provide day-to-day functional and technical support for people technology platforms, ensuring reliable, high-quality user experiences for employees, People Operations, and the wider People team.
• Administer, maintain, and continuously improve people technology solutions, with a focus on data integrity, system security, compliance, operational effectiveness, and scalable configuration.
• Troubleshoot issues, conduct testing, and support system enhancements with a focus on root cause resolution and continuous improvement.
• Drive system adoption and optimization by improving usability, simplifying processes, and promoting best practices.
• Support change initiatives, including new system implementations, enhancements, and process improvements, with a strong focus on user experience and adoption.
• Deliver training, documentation, and communications to increase system understanding and effective usage.
• Partner with stakeholders to understand business needs, HR operational processes, and service delivery requirements, then translate them into scalable, sustainable system and process solutions.
• Support HR service delivery workflows, including case management, approvals, knowledge base content, audit processes, and workflow automation, ensuring alignment between system design and operational delivery.
• Identify opportunities to improve efficiency through automation, streamlined workflows, and better use of data.
• Contribute to cross-functional projects that enhance people processes and organizational effectiveness.
• Support reporting and data insights that enable better decision-making and measurable business impact.
• Partner closely with Product as Customer Zero, using our own technology to support day-to-day operations, provide structured feedback, and influence product improvements that enhance usability, scalability, and employee experience.
• Maintain deep expertise in Cornerstone solutions, including Learning Management, Core, Recruiting, relevant platform certifications, release management, roadmap awareness, and best practice adoption.

Kenntnisse

HR systems

HRIS

Learning technology

Data privacy

Audit controls

System security

Process automation

English communication

Cross-functional collaboration

Project management

Tools

Cornerstone LMS

Cornerstone Core

Cornerstone Recruiting

ServiceNow HR Service Delivery

Salesforce

API integrations

Data reporting

Jobbeschreibung

EdCast in Costa Rica (Hybrid) is seeking a Senior People Technology Analyst to own and optimize HR technology platforms, primarily Cornerstone, ServiceNow, and Salesforce. You will translate People Operations needs into scalable workflows, ensure data integrity and security, and drive adoption across the global team.

This role reports to the Director, People Technology Operations and collaborates with IT, Shared Services, and HR partners.