Senior People Services Lead

Great Places Housing Group; Hilton Head Island (SC); Hybrid; USD 43,000 - 56,000; Full time

Benefits offered by this job

Pension

WPA & Healthcare

Hybrid working

Annual leave 26–30 days

Reward & Recognition

Professional membership fees paid

Marketplace discounts

Wage access

Job summary

Great Places Housing Group is seeking a People Services Leader to deliver a high-quality administration service across the employee lifecycle. You will supervise a team of three Administrators, handle complex queries, manage onboarding, payroll data, and HR documentation, while driving continuous improvement and data integrity.

You’ll partner with Recruitment and other HR experts to ensure a smooth onboarding experience, maintain GDPR compliance, and coach the team through regular feedback and

Qualifications

• GCSE Grade C/4 or equivalent in English and Maths.
• CIPD Level 3 qualified or working towards (desirable).
• Ability to organise workloads and prioritise for self and others.
• Commitment to customer service and continuous improvement.
• Ability to maintain confidentiality at all times.
• Excellent communication and interpersonal skills.
• Understanding of employment legislation, data protection and HR best practice.

Responsibilities

• Lead, supervise and develop a team of three People Services Administrators, ensuring workloads are effectively managed and service standards are achieved.
• Be the senior point of contact for People queries from colleagues and managers, resolving complex enquiries in a timely manner.
• Manage colleague lifecycle administration, including recruitment, onboarding, contractual changes, benefits administration and leavers.
• Conduct regular one-to-one meetings (Great Conversations), providing coaching, feedback and development support.
• Support performance management activities, helping colleagues achieve individual and team objectives.
• Provide a high level of customer service, contributing to a positive experience for all colleagues who interact with the People Service Centre.
• Process complex or sensitive administration activities and act as an escalation point for the team.
• Collate and review monthly payroll information including new starters, leavers and contractual amendments.
• Review HR documents, ensuring accuracy, compliance and adherence to policy.
• Review work completed by People Services Administrators, providing guidance and support to maintain high standards.
• Coordinate onboarding administration, including new starter documentation, reference requests, right to work checks and DBS applications.
• Maintain People systems and records, ensuring data integrity, GDPR compliance and accurate payroll reporting.
• Monitor team workloads, priorities and service levels to ensure deadlines and service standards are achieved.
• Manage administration relating to colleague benefits, including WPA, The Marketplace, the Great Places Lottery and annual leave schemes.
• Support the delivery of People projects, audits and service improvement activities.
• Monitor and administer HR systems including Cascade, The Marketplace and Expenses+.
• Work closely with the Recruitment Team to ensure a seamless onboarding experience for new colleagues.
• Process People Team invoices, including raising purchase orders through the Finance system.
• Produce management information, service reports and data to support decision making and service improvements.
• Identify opportunities to improve processes, systems and ways of working within the People Service Centre.
• Assist with induction, training and mentoring of new team members.

Skills

People administration

Supervising others

HR systems

MS Office

Attention to detail

Communication skills

Confidentiality

Continuous improvement

Flexibility

Education

GCSE English & Maths

CIPD Level 3 (desirable)

Tools

Cascade

The Marketplace

Expenses+

Job description

Great Places Housing Group is seeking a People Services Leader to deliver a high-quality administration service across the employee lifecycle. You will supervise a team of three Administrators, handle complex queries, manage onboarding, payroll data, and HR documentation, while driving continuous improvement and data integrity.

You’ll partner with Recruitment and other HR experts to ensure a smooth onboarding experience, maintain GDPR compliance, and coach the team through regular feedback and