Senior Pediatric Scheduling Coordinator & Mentor

Mount Sinai; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Mount Sinai Scheduling Coordinator II manages patient appointments, consults, and follow-ups, while leading and training less experienced staff. Responsibilities include mentoring, training, and supervising front desk activities in the absence of the Supervisor.

Position requires strong organizational and communication skills, attention to data accuracy, and collaboration with the care team to optimize patient flow and satisfaction.

Qualifications

• High School diploma or GED required.
• 3 years secretarial/clerical experience in a medical practice environment.

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• May schedule patients' appointments for tests or consults.
• May initiate reminder calls for next days' appointments.
• Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
• May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• May participate and offer input into the Performance Appraisal process with the Supervisor.
• Performs other related duties.

Skills

Scheduling

Mentoring

Training

Front desk supervision

Customer service

Education

High School diploma/GED

Job description

Mount Sinai Scheduling Coordinator II manages patient appointments, consults, and follow-ups, while leading and training less experienced staff. Responsibilities include mentoring, training, and supervising front desk activities in the absence of the Supervisor.

Position requires strong organizational and communication skills, attention to data accuracy, and collaboration with the care team to optimize patient flow and satisfaction.