Senior Pediatric Scheduling Coordinator: Lead & Mentor

Mount Sinai; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

Mount Sinai Health System is seeking a Scheduling Coordinator II to lead scheduling activities for patients, including appointments, consults, and follow-ups. The role involves mentoring junior staff, training front-desk personnel, and assisting the Supervisor in daily office operations.

The position reports to the Supervisor and requires a High School diploma or GED with several years of secretarial/clerical experience in a medical setting. Salary ranges are publicly posted by Mount Sinai.

Qualifications

• 3 years secretarial/clerical experience in a medical practice environment.
• Strong scheduling and coordination skills.
• Ability to mentor and train staff.

Responsibilities

• Schedules patient appointments, consults and follow-ups in the practice management system.
• Collects patient demographics and insurance information and enters into the system.
• Verifies insurance coverage prior to appointments and notes referrals or authorizations.
• May schedule tests or additional consults for patients.
• May initiate reminder calls for upcoming appointments.
• Trains and mentors less experienced Scheduling Coordinators and administrative staff.
• Acts as liaison between Scheduling Coordinator staff and Administrative Assistants to address patient concerns.
• Participates in patient satisfaction initiatives and appointment reporting.
• Supports performance appraisal processes with the Supervisor.

Skills

Scheduling

Staff mentoring

Front desk operations

Medical office

Customer service

Practice management system

Insurance verification

Education

High School diploma or GED

Job description

Mount Sinai Health System is seeking a Scheduling Coordinator II to lead scheduling activities for patients, including appointments, consults, and follow-ups. The role involves mentoring junior staff, training front-desk personnel, and assisting the Supervisor in daily office operations.

The position reports to the Supervisor and requires a High School diploma or GED with several years of secretarial/clerical experience in a medical setting. Salary ranges are publicly posted by Mount Sinai.