Senior Patient Scheduling Specialist

Mount Sinai; New York (NY); Hybrid; USD 26,000 - 40,000; Full time

Job summary

The Scheduling Coordinator II at Mount Sinai Health System oversees the scheduling of patient appointments, consults, and follow-ups, taking a lead role and mentoring less experienced staff. This role also assists in front desk oversight in the supervisor's absence.

Responsibilities include managing the practice management system, verifying insurance, training junior staff, and supporting patient service initiatives and reporting. Role requires strong organization and customer-service focus.

Qualifications

• 3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• May schedule patients appointments for tests or consults.
• May initiate reminder calls for next days appointments.
• Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
• May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• May participate and offer input into the Performance Appraisal process with the Supervisor.
• Performs other related duties.

Skills

Experience

Education

High School diploma/GED

Job description

The Scheduling Coordinator II at Mount Sinai Health System oversees the scheduling of patient appointments, consults, and follow-ups, taking a lead role and mentoring less experienced staff. This role also assists in front desk oversight in the supervisor's absence.

Responsibilities include managing the practice management system, verifying insurance, training junior staff, and supporting patient service initiatives and reporting. Role requires strong organization and customer-service focus.