Senior Scheduling Coordinator – Medical Office Lead

Mount Sinai Morningside; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

The Scheduling Coordinator II at Mount Sinai Morningside is a senior role responsible for scheduling patient appointments, consults, and follow-ups, taking a lead position among staff and mentoring less experienced team members. In the absence of the Supervisor, this role helps oversee front desk and office activity.

This position requires a High School diploma or GED and at least three years of secretarial or clerical experience in a medical practice.

Qualifications

• High School diploma/GED
• 3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• May schedule patients appointments for tests or consults.
• May initiate reminder calls for next days appointments.
• Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
• May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• May participate and offer input into the Performance Appraisal process with the Supervisor.
• Performs other related duties.

Job description

The Scheduling Coordinator II at Mount Sinai Morningside is a senior role responsible for scheduling patient appointments, consults, and follow-ups, taking a lead position among staff and mentoring less experienced team members. In the absence of the Supervisor, this role helps oversee front desk and office activity.

This position requires a High School diploma or GED and at least three years of secretarial or clerical experience in a medical practice.