Senior Scheduling Coordinator & Team Mentor

Mount Sinai Morningside; New York (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

Mount Sinai Morningside is seeking a Scheduling Coordinator II to manage appointments, consults, and follow-ups, while mentoring junior staff. This senior role oversees front desk activity in the absence of a supervisor and ensures accurate patient data entry and insurance checks.

The position emphasizes teamwork, customer service excellence, and reliable scheduling in a fast-paced medical practice in New York, with compensation paid hourly and opportunities to contribute to process improvements.

Qualifications

• High School diploma/GED
• 3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment

Responsibilities

• Schedules patient FPA appointments and updates practice management system.
• Collects patient demographics and insurance information and enters into practice management system.
• Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
• May schedule patients appointments for tests or consults.
• May initiate reminder calls for next days appointments.
• Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
• May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
• Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
• May participate and offer input into the Performance Appraisal process with the Supervisor.
• Performs other related duties.

Skills

Scheduling coordination

Patient data entry

Insurance verification

Staff training

Education

High School diploma/GED

Tools

Practice management software

Job description

Mount Sinai Morningside is seeking a Scheduling Coordinator II to manage appointments, consults, and follow-ups, while mentoring junior staff. This senior role oversees front desk activity in the absence of a supervisor and ensures accurate patient data entry and insurance checks.

The position emphasizes teamwork, customer service excellence, and reliable scheduling in a fast-paced medical practice in New York, with compensation paid hourly and opportunities to contribute to process improvements.