Scheduling Coordinator II-Pediatrics

Mount Sinai; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

Mount Sinai Health System is seeking a Scheduling Coordinator II to lead scheduling activities for patients, including appointments, consults, and follow-ups. The role involves mentoring junior staff, training front-desk personnel, and assisting the Supervisor in daily office operations.

The position reports to the Supervisor and requires a High School diploma or GED with several years of secretarial/clerical experience in a medical setting. Salary ranges are publicly posted by Mount Sinai.

Qualifications

• 3 years secretarial/clerical experience in a medical practice environment.
• Strong scheduling and coordination skills.
• Ability to mentor and train staff.

Responsibilities

• Schedules patient appointments, consults and follow-ups in the practice management system.
• Collects patient demographics and insurance information and enters into the system.
• Verifies insurance coverage prior to appointments and notes referrals or authorizations.
• May schedule tests or additional consults for patients.
• May initiate reminder calls for upcoming appointments.
• Trains and mentors less experienced Scheduling Coordinators and administrative staff.
• Acts as liaison between Scheduling Coordinator staff and Administrative Assistants to address patient concerns.
• Participates in patient satisfaction initiatives and appointment reporting.
• Supports performance appraisal processes with the Supervisor.

Skills

Scheduling

Staff mentoring

Front desk operations

Medical office

Customer service

Practice management system

Insurance verification

Education

High School diploma or GED

Job description

The Scheduling Coordinator II is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and training less experienced staff. Assists in oversight of front desk and office activity in the absence of the Supervisor.

1. Schedules patient FPA appointments and updates practice management system.
2. Collects patient demographics and insurance information and enters into practice management system.
3. Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.
4. May schedule patients appointments for tests or consults.
5. May initiate reminder calls for next days appointments.
6. Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.
7. May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.
8. Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.
9. May participate and offer input into the Performance Appraisal process with the Supervisor.
10. Performs other related duties.

High School diploma/GED 3 years secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $19.02 - $28.53 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.