Senior Payroll Tax SME & Resolution Lead

Intuit; Seattle (WA); Remote; USD 55,000 - 76,000; Part time

Job summary

Intuit is seeking a Staff Payroll Tax Processor to act as a senior SME, resolving the most complex State and Federal payroll tax notices and amendments across multiple states. This role includes mentoring junior staff, owning full case lifecycles, and driving improvements in processes and knowledge transfer.

The position focuses on tax defect resolution rather than running payroll, with a flexible hourly schedule through SelectTime, offering overtime eligibility and remote collaboration with

Qualifications

• 4+ years of payroll tax experience with a demonstrated focus on tax defect resolution for notice response, amended return preparation, and payroll error correction across multiple states.
• Expert knowledge of State and Federal payroll tax notice types; proven ability to independently draft penalty abatement requests and formal agency response letters with complete supporting documentation.
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
• Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
• Prior experience functioning as a lead, senior specialist, or SME; able to provide specific examples of coaching or training junior staff through complex resolution scenarios.
• Deep knowledge of federal and state tax payment and filing regulations across all US jurisdictions; advanced Excel skills for reconciliation and audit trail work.
• Strong written communication skills; SOPs and KB articles must be accurate, actionable, and written for a Tax processor audience without requiring revision.
• Associate's or Bachelor's degree in Accounting, Finance, or Business preferred; equivalent experience accepted.
• Certified Payroll Professional (CPP) preferred; expected within 18 months of Staff Payroll Tax Processor placement. FPC accepted for candidates with 5+ years of demonstrated tax defect resolution experience. Enrolled Agent (EA) is a strong differentiator.
• Experience at a payroll service bureau, PEO, or multi-client payroll tax operations environment strongly preferred.

Responsibilities

• Resolve the most complex State and Federal payroll tax notices in the team's queue, owning the full case lifecycle from intake to closure.
• Prepare and file amended Federal and State payroll tax returns (Form 941-X and state equivalents) across 10+ states end-to-end, including reconciliation to the original return.
• Diagnose and resolve payroll tax errors spanning multiple pay periods or jurisdictions; trace discrepancies to the originating payroll run and drive the complete correction workflow.
• Maintain high productivity case resolution, resolving correction, amendment, and notice requests with high accuracy.
• Monitor team WIP daily; identify aging cases and blockers; propose resolutions with root-cause analysis.
• Serve as the primary real-time resource for Senior Payroll Tax Processors, coaching and transferring knowledge to the team.
• Conduct structured coaching sessions at least quarterly with assigned team members using SBIC feedback.
• Contribute to team huddles, QA sessions, and process meetings.
• Author, review, and approve SOPs and KB articles for core processes; identify recurring error patterns.
• Identify trends and emerging compliance issues; communicate findings with recommended responses and drive resolutions.
• Support cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams to resolve issues end-to-end.

Skills

Payroll tax expertise

State payroll tax notices

Federal payroll tax

Amended returns

Penalty abatement

W-2c preparation

Excel proficiency

Lead / mentoring

Communication skills

SOPs writing

Education

Bachelor's degree in Accounting/Finance

Tools

Excel

Payroll tax software

Job description

Intuit is seeking a Staff Payroll Tax Processor to act as a senior SME, resolving the most complex State and Federal payroll tax notices and amendments across multiple states. This role includes mentoring junior staff, owning full case lifecycles, and driving improvements in processes and knowledge transfer.

The position focuses on tax defect resolution rather than running payroll, with a flexible hourly schedule through SelectTime, offering overtime eligibility and remote collaboration with