Senior Payroll Tax SME - Remote Expert, Flexible Hours

Intuit; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Intuit is seeking a Staff Payroll Tax Processor to lead complex state and federal tax notices, amended returns, and correction workflows across the PTO team. This role combines technical payroll tax expertise with mentorship to develop junior staff while ensuring timely resolutions.

You will own end-to-end case lifecycles, draft agency responses, and coordinate with Corrections, Amendments, Pay & File, and Tax Notice teams to deliver accurate outcomes for our customers.

Qualifications

• 4+ years of payroll tax experience with a focus on tax defect resolution across multiple states.
• Expert knowledge of State and Federal payroll tax notices; ability to draft penalty abatement requests and agency responses.
• Experience preparing amended Federal (Form 941-X, W-2c) and state payroll tax returns across states with complex local rules.
• Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, deposits, penalties and interest.
• Multi-state expertise, including reciprocal agreements and local tax compliance.
• Experience leading, coaching, and training junior staff as a SME.
• Strong written communication; capable of authoring SOPs and KB articles.

Responsibilities

• Resolve the most complex payroll tax notices across states, owning full case lifecycle.
• Prepare and file amended Federal and State payroll tax returns (Form 941-X, W-2c) across 10+ states.
• Diagnose and resolve payroll tax errors across multiple periods; trace to payroll runs and drive corrections.
• Maintain high productivity resolving Correction, Amendment, and Notice requests with accuracy.
• Monitor WIP daily; identify aging cases and blockers; drive root-cause analysis and resolutions.
• Serve as primary real-time resource for senior processors; mentor through coaching sessions.
• Conduct structured coaching sessions quarterly with team members using SBIC feedback model.
• Contribute to team huddles, QA sessions, and process meetings; author SOPs and KBs.
• Identify trends and emerging compliance issues; communicate findings with recommended actions.
• Support cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams.

Skills

Payroll tax expertise

Tax defect resolution

State tax notices

Federal payroll tax knowledge

Amended return filing

W-2c preparation

Excel skills

Lead/SME experience

Documentation/writing

Education

Accounting/Finance/Business degree

CPP preferred or EA differentiator

Job description

Intuit is seeking a Staff Payroll Tax Processor to lead complex state and federal tax notices, amended returns, and correction workflows across the PTO team. This role combines technical payroll tax expertise with mentorship to develop junior staff while ensuring timely resolutions.

You will own end-to-end case lifecycles, draft agency responses, and coordinate with Corrections, Amendments, Pay & File, and Tax Notice teams to deliver accurate outcomes for our customers.