Senior Payroll Support Specialist

UKG; Juneau (AK); On-site; USD 49,000 - 69,000; Full time

Job summary

UKG is seeking a Payroll Representative III to be the primary point of contact for a portfolio of clients using UKG Ready payroll. You will deliver exceptional customer support, foster strong client relationships, and resolve payroll inquiries in a fast-paced environment where priorities can shift quickly.

The role emphasizes accuracy, proactive service, and collaboration with remote team members. Ideal candidates hold an Associate’s degree and 2–5 years of payroll experience, with strong Excel

Qualifications

• Associate’s degree (A.A.) or equivalent required, 2–5 years payroll-related experience preferred.
• Understanding of payroll processes, compliance, and workforce management.
• Detail-oriented with a proactive, client-focused mindset.

Responsibilities

• You’ll identify payroll issues, research solutions, and ensure accuracy and compliance.
• You’ll write emails and lead video meetings with clients and remote team members.
• You’ll use Excel to create payroll import templates for clients.

Skills

Payroll knowledge

Attention to detail

Fast learner

Customer service mindset

Education

Associate’s degree (A.A.) or equivalent

Tools

Excel

Job description

UKG is seeking a Payroll Representative III to be the primary point of contact for a portfolio of clients using UKG Ready payroll. You will deliver exceptional customer support, foster strong client relationships, and resolve payroll inquiries in a fast-paced environment where priorities can shift quickly.

The role emphasizes accuracy, proactive service, and collaboration with remote team members. Ideal candidates hold an Associate’s degree and 2–5 years of payroll experience, with strong Excel