Senior Payroll & Client Support Specialist

UKG; Salem (OR); On-site; USD 49,000 - 69,000; Full time

Job summary

UKG is the Workforce Operating Platform helping thousands of employers pay their people accurately and on time. This Payroll Representative III role serves as the primary point of contact for a portfolio of clients using UKG Ready payroll services.

You will resolve payroll inquiries, write client emails, lead video meetings, and create payroll import templates in Excel. A candidate with an associate degree, payroll knowledge, and strong attention to detail will excel in a fast-paced environment.

Qualifications

• Associate’s degree or equivalent, 2–5 years related experience.
• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Fast learner with the ability to absorb new information, systems, and processes efficiently.
• Comfortable working in a fast-paced environment where priorities can shift throughout the day.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Skills

Payroll knowledge

Attention to detail

Adaptability

Fast learner

Education

Associate degree or equivalent

Tools

Excel

Job description

UKG is the Workforce Operating Platform helping thousands of employers pay their people accurately and on time. This Payroll Representative III role serves as the primary point of contact for a portfolio of clients using UKG Ready payroll services.

You will resolve payroll inquiries, write client emails, lead video meetings, and create payroll import templates in Excel. A candidate with an associate degree, payroll knowledge, and strong attention to detail will excel in a fast-paced environment.