Senior Payments Integrations Lead

JPMorganChase; Tempe (AZ); Presencial; USD 150.000 - 195.000; Jornada completa

Descripción de la vacante

JPMorganChase is seeking a Senior Implementations Vice President within Client Onboarding & Service to guide complex client integrations on the Stratus or Tandem platforms. You will coordinate with strategic merchants and internal partners, driving seamless onboarding, high client satisfaction, and reliable delivery.

You will manage end-to-end certification, testing, and go-live activities, communicating clearly with stakeholders and overseeing multiple high-priority workstreams.

Formación

• 5+ years of payments industry experience.
• Expertise in the Stratus or Tandem payment platform.
• Experience leading client certification processes and/or complex client integration projects.
• Strong understanding of payment network connectivity and related protocols.
• Ability to document complex technical requirements and specifications and communicate with stakeholders.
• Strong written and verbal communication with client-facing presence.
• Ability to manage escalations with urgency, empathy, and composure.
• Proven ability to collaborate with cross-functional partners and senior stakeholders.

Responsabilidades

• Lead end-to-end client integration certification and testing activities for your assigned portfolio.
• Advise clients on technical integration approaches, requirements, and readiness milestones.
• Translate complex client requirements into clear plans and actions across stakeholders.
• Coordinate with internal partners to resolve technical issues and unblock progress quickly.
• Track risks, issues, and dependencies, and communicate status with clarity and accuracy.
• Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail.
• Maintain strong client relationships through proactive engagement and reliable delivery.
• Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed.
• Support scheduled go-live activities, including occasional work outside standard business hours.
• Assist clients after hours during go-live-related emergencies tied to certification and testing.
• Contribute to special projects and help evolve team workflows, measures, and operating practices.

Conocimientos

Payments domain expertise

Stratus/Tandem knowledge

Client certification leadership

Technical consulting

Cross-functional collaboration

Communication skills

Issue ownership & resolution

Herramientas

Stratus platform

Tandem platform

Orbital Gateway knowledge

MS Visio/PowerPoint/Excel

Descripción del empleo

JPMorganChase is seeking a Senior Implementations Vice President within Client Onboarding & Service to guide complex client integrations on the Stratus or Tandem platforms. You will coordinate with strategic merchants and internal partners, driving seamless onboarding, high client satisfaction, and reliable delivery.

You will manage end-to-end certification, testing, and go-live activities, communicating clearly with stakeholders and overseeing multiple high-priority workstreams.