Technical Implementation Manager Vice President

JP Morgan Chase; Charlotte (NC); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase in Charlotte, NC seeks a Senior Technical Implementations VP to own complex client onboarding for strategic merchants. You will guide certifications through go-live, applying platform expertise and a client-first mindset to ensure seamless onboarding and high retention.

You will collaborate with internal teams, manage multiple workstreams, and drive measurable outcomes with calm leadership under pressure.

Qualifications

• 5+ years in the payments industry with platform expertise.
• Expertise in Stratus or Tandem platforms and client integration.
• Experience leading certification processes and complex projects.
• Strong understanding of payment network connectivity and protocols.
• Ability to own issues and drive resolutions with urgency and empathy.
• Proven technical consulting, troubleshooting, and analytical skills.

Responsibilities

• Lead end-to-end client integration certification and testing for your portfolio.
• Advise clients on technical integration approaches and milestones.
• Translate complex requirements into actionable plans across stakeholders.
• Coordinate with internal partners to resolve issues quickly.
• Track risks and status with clarity; manage multiple high-priority streams.
• Maintain relationships through proactive engagement and reliable delivery.
• Facilitate discussions with senior stakeholders and de-escalate when needed.
• Support go-live activities and be available for emergencies tied to certification.

Skills

Payments industry experience

Stratus/Tandem expertise

Client certification leadership

Networking protocols understanding

Problem solving

Executive communication

Education

PMP certification

Tools

Microsoft Visio

PowerPoint

Excel

Job description

Own the moments that matter most in payments-complex client integrations, high-visibility launches, and the relationships that keep strategic merchants thriving. In this senior individual contributor role, you'll bring deep platform expertise and a client-first mindset to help deliver seamless onboarding and long-term retention. If you enjoy solving complex technical problems, leading calm and confident conversations under pressure, and partnering across teams to drive outcomes, this role offers meaningful impact and visibility.

As a Technical Implementations Vice President within Client Onboarding & Service, you will serve as a subject matter expert on the Stratus or Tandem payment platform and guide complex client integrations from certification through go-live. You'll work directly with a portfolio of strategic, high-revenue merchants and collaborate closely with internal partners to deliver a streamlined experience and high client satisfaction. You'll join a newly formed team where processes and measures are evolving-bringing structure, clear communication, and a focus on outcomes to help shape how we support top-tier clients.

Job responsibilities

• Lead end-to-end client integration certification and testing activities for your assigned portfolio
• Advise clients on technical integration approaches, requirements, and readiness milestones
• Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders
• Coordinate with internal partners to resolve technical issues and unblock progress quickly
• Track risks, issues, and dependencies, and communicate status with clarity and accuracy
• Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail
• Maintain strong client relationships through proactive engagement and reliable delivery
• Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed
• Support scheduled go-live activities, including occasional work outside standard business hours
• Assist clients after hours during go-live-related emergencies tied to certification and testing
• Contribute to special projects and help evolve team workflows, measures, and operating practices

Required qualifications, capabilities, and skills

• 5+ years of experience in the payments industry
• Expertise in the Stratus or Tandem payment platform
• Experience leading client certification processes and/or complex client integration projects and ability to understand and document complex technical requirements and specifications
• Strong understanding of payment network connectivity and related protocols
• Demonstrated ability to take ownership and drive issues to resolution and ability to manage escalations with urgency, empathy, and composure
• Strong technical consulting, troubleshooting, and analytical problem-solving skills
• Strong written and verbal communication skills, with professional presence in client-facing settings and proven ability to collaborate effectively with cross-functional partners and senior stakeholders

Preferred qualifications, capabilities, and skills

• Gateway platform knowledge in addition to Stratus or Tandem
• Experience with EMV certification (or demonstrated ability to learn it quickly)
• Experience certifying on core transaction processing and gateway platforms (e.g., Stratus, Tandem, Orbital Gateway)
• Formal project management training or practical application of project management concepts and project Management Professional (PMP) certification
• Advanced understanding of networking and connectivity protocols
• Proficiency with Microsoft Visio, PowerPoint, and Excel
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.