Senior Payments Integrations Lead

JPMorgan Chase & Co.; Tempe (AZ); Presencial; USD 150.000 - 190.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Tempe seeks a Technical Implementations Vice President to own complex client onboarding, certify integrations, and drive smooth go-lives for strategic merchants.

You’ll serve as a trusted SME on Stratus or Tandem and guide certification through production readiness. This senior individual contributor role requires exceptional communication, stakeholder management, and cross‑team collaboration to resolve issues quickly and sustain high client satisfaction.

Formación

• 5+ years of experience in the payments industry.
• Expertise in Stratus or Tandem payment platform.
• Experience leading client certification processes or complex integration projects.
• Strong understanding of payment network connectivity and related protocols.
• Demonstrated ability to take ownership and drive issues to resolution.
• Strong written and verbal communication skills in client-facing settings.
• Ability to collaborate with cross-functional partners and senior stakeholders.

Responsabilidades

• Lead end-to-end client integration certification and testing activities for your assigned portfolio.
• Advise clients on technical integration approaches, requirements, and readiness milestones.
• Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders.
• Coordinate with internal partners to resolve technical issues and unblock progress quickly.
• Track risks, issues, and dependencies, and communicate status with clarity and accuracy.
• Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail.
• Maintain strong client relationships through proactive engagement and reliable delivery.
• Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed.
• Support scheduled go-live activities, including occasional work outside standard business hours.
• Assist clients after hours during go-live-related emergencies tied to certification and testing.
• Contribute to special projects and help evolve team workflows, measures, and operating practices.

Conocimientos

Payments domain

Stratus/Tandem expertise

Client certification leadership

Payment network protocols

Ownership & issue resolution

Technical consulting skills

Client communication

Cross-functional collaboration

Educación

PMP certification

Herramientas

Visio

PowerPoint

Excel

Descripción del empleo

JPMorgan Chase & Co. in Tempe seeks a Technical Implementations Vice President to own complex client onboarding, certify integrations, and drive smooth go-lives for strategic merchants.

You’ll serve as a trusted SME on Stratus or Tandem and guide certification through production readiness. This senior individual contributor role requires exceptional communication, stakeholder management, and cross‑team collaboration to resolve issues quickly and sustain high client satisfaction.