VP, Payments Integrations & Client Onboarding

JP Morgan Chase; Tampa (FL); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorganChase is seeking a Technical Implementations Vice President in Tempe, AZ to own complex client integrations and oversee payments onboarding for strategic merchants. This senior IC role emphasizes a client-first mindset, deep platform expertise, and delivering smooth go-lives and lasting retention.

You will guide certification through go-live for the Stratus or Tandem platforms, collaborate with internal partners, and shape processes as part of a newly formed team focused on measurable

Qualifications

• 5+ years of payments industry experience.
• Expertise in the Stratus or Tandem payment platform.
• Experience leading client certification processes and/or complex client integration projects.
• Strong understanding of payment network connectivity and related protocols.
• Strong written and verbal communication skills in client-facing settings.
• Ability to take ownership and drive issues to resolution.
• Demonstrated ability to collaborate with cross-functional partners and senior stakeholders.

Responsibilities

• Lead end-to-end client integration certification and testing activities for assigned portfolio.
• Advise clients on technical integration approaches, requirements, and readiness milestones.
• Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders.
• Coordinate with internal partners to resolve technical issues and unblock progress quickly.
• Track risks, issues, and dependencies, and communicate status with clarity and accuracy.
• Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail.
• Maintain strong client relationships through proactive engagement and reliable delivery.
• Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed.
• Support scheduled go-live activities, including occasional work outside standard business hours.
• Assist clients after hours during go-live-related emergencies tied to certification and testing.
• Contribute to special projects and help evolve team workflows, measures, and operating practices.

Skills

Payments industry experience

Stratus or Tandem platform

Client integration leadership

Payment network connectivity

Technical consulting

Documentation of requirements

Written and verbal communication

Cross-functional collaboration

Escalation management

Client relationship management

Education

PMP certification

Tools

Microsoft Visio

PowerPoint

Excel

Job description

JPMorganChase is seeking a Technical Implementations Vice President in Tempe, AZ to own complex client integrations and oversee payments onboarding for strategic merchants. This senior IC role emphasizes a client-first mindset, deep platform expertise, and delivering smooth go-lives and lasting retention.

You will guide certification through go-live for the Stratus or Tandem platforms, collaborate with internal partners, and shape processes as part of a newly formed team focused on measurable