VP, Technical Implementations - Payments Platforms

JP Morgan Chase

Charlotte (NC)

On-site

USD 180,000 - 240,000

Full time

14 days+

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Job summary

JPMorgan Chase in Charlotte, NC seeks a Senior Technical Implementations VP to own complex client onboarding for strategic merchants. You will guide certifications through go-live, applying platform expertise and a client-first mindset to ensure seamless onboarding and high retention.

You will collaborate with internal teams, manage multiple workstreams, and drive measurable outcomes with calm leadership under pressure.

Qualifications

5+ years in the payments industry with platform expertise.
Expertise in Stratus or Tandem platforms and client integration.
Experience leading certification processes and complex projects.
Strong understanding of payment network connectivity and protocols.
Ability to own issues and drive resolutions with urgency and empathy.
Proven technical consulting, troubleshooting, and analytical skills.

Responsibilities

Lead end-to-end client integration certification and testing for your portfolio.
Advise clients on technical integration approaches and milestones.
Translate complex requirements into actionable plans across stakeholders.
Coordinate with internal partners to resolve issues quickly.
Track risks and status with clarity; manage multiple high-priority streams.
Maintain relationships through proactive engagement and reliable delivery.
Facilitate discussions with senior stakeholders and de-escalate when needed.
Support go-live activities and be available for emergencies tied to certification.