Senior Payments Client Service Manager (Flexible Hours)

JPMorganChase; Irvine (CA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health care benefits

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Client Service Account Manager to oversee a portfolio of large corporate or financial institution clients within Payments. The role supports clients in effectively utilizing Payments Products and Services, serving as the central resolution point and identifying growth opportunities.

You will coordinate with internal teams and bank partners to address issues, and ensure adherence to risk policies while educating clients on regulatory changes.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication in an organized, clear and confident manner.
• Manages time effectively in a fast paced environment; balancing competing priorities.
• Ability to partner with internal colleagues and external clients.
• Applies sound judgment during the decision making process; evaluates risk factors.
• Ability to be flexible with working hours and utilize virtual connectivity tools when business needs arise.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making.
• Act as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Convey complex ideas and client issues with confidence.
• Educates clients on new legal/regulatory/Cyber changes and ensures compliance.

Skills

Client relationship management

Communication skills

Time management

Cross-functional collaboration

Risk awareness

Flexibility with hours and tools

Tools

VDI

Blackberry/Good mobile suite

Job description

JPMorganChase is seeking a Client Service Account Manager to oversee a portfolio of large corporate or financial institution clients within Payments. The role supports clients in effectively utilizing Payments Products and Services, serving as the central resolution point and identifying growth opportunities.

You will coordinate with internal teams and bank partners to address issues, and ensure adherence to risk policies while educating clients on regulatory changes.