Senior Payment Operations Specialist

Jack Henry & Associates, Inc.; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Onsite role in Louisville

Job summary

Jack Henry & Associates, Inc. in Louisville, KY is seeking a Payment Operations Specialist III to join the iPay Payments Support team. You will research and resolve payment processing issues, support ePayments, and ensure accurate application of funds for merchants and customers.

The role requires strong communication, the ability to multi-task, and collaboration within a 30-person team. This is an onsite position with potential in-person onboarding.

Qualifications

• Minimum of 4 years of experience in a related field; preferably in customer service, payments operations, payment technology, payee and merchant relations, banking operations, payments processing, or financial research and balancing.

Responsibilities

• Uses knowledge and experience to enhance department operations by making outgoing calls to convert merchants to electronic payments; reviewing data to convert checks to electronic payment form; joining ad hoc department teams; training new representatives; and other tasks as assigned.
• Learsns and operates advanced processes within the department.
• Alerts management of potential issues and makes suggestions for improved processes.
• Researches customer problems/issues to increase personal knowledge and basic familiarity with the supported product and provides the highest caliber of support possible.
• Works with financial institutions, merchants and customers to ensure payment issues are resolved and funds are correctly applied.
• Receives incoming calls and/or emails from external and/or internal customers and answers questions according to department guidelines.
• Documents issues and resolutions, per department standards.
• Assures system security by verifying customer information prior to performing any modifications according to the company’s standard security requirements.
• Communicates the customer’s needs/expectations to the appropriate personnel. Follows escalation procedures to ensure complex support issues are resolved.
• Meets daily productivity goals as defined by the task.
• Assists and trains peers or lower level reps.
• May perform other job duties assigned.

Skills

Customer service experience

Payments operations

Education

Associate degree or equivalent

Tools

Microsoft Office

Job description

Jack Henry & Associates, Inc. in Louisville, KY is seeking a Payment Operations Specialist III to join the iPay Payments Support team. You will research and resolve payment processing issues, support ePayments, and ensure accurate application of funds for merchants and customers.

The role requires strong communication, the ability to multi-task, and collaboration within a 30-person team. This is an onsite position with potential in-person onboarding.