Senior Patient Services Supervisor - Hybrid/Remote

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 retirement match

Job summary

Michigan Medicine in Ann Arbor seeks an experienced administrative professional to oversee patient access operations, deliver high-level customer service, coordinate daily workflows, and supervise clerical staff in inpatient or outpatient settings. The role emphasizes HIPAA-compliant records management, reliable communication with clinicians and administration, and ensuring smooth patient flow.

Hybrid work options are available, with prior healthcare customer service and supervisory experience

Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• Minimum 5 Years Of Experience.
• 5 or more years of customer service experience within a medical environment.
• 1 or more years of administrative supervision experience in patient access.

Responsibilities

• Provides a complex level of customer service and clerical support to patients within inpatient or outpatient settings; directs daily workflow and staffing coverage.
• Coordinates daily functional supervision for clerical team; interprets and enforces policies and procedures.
• Maintains schedules and reviews timesheets; assists with performance evaluations.
• Provides onboarding and in-service training for new clerical staff; supports leadership in process improvements.

Skills

Customer service

Clerical support

Staff supervision

Communication

Education

High school diploma or equivalent

Job description

Michigan Medicine in Ann Arbor seeks an experienced administrative professional to oversee patient access operations, deliver high-level customer service, coordinate daily workflows, and supervise clerical staff in inpatient or outpatient settings. The role emphasizes HIPAA-compliant records management, reliable communication with clinicians and administration, and ensuring smooth patient flow.

Hybrid work options are available, with prior healthcare customer service and supervisory experience