Patient Access Operations & Analytics Lead

Hospice of Michigan; Ann Arbor (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

Hospice of Michigan is seeking an Assistant Manager, Patient Access in Ann Arbor to support the Managers of Patient Access in administrative and operational functions of all referrals. You will monitor workflow, produce reports, ensure compliance, and support day-to-day activity so the Manager can focus on leadership and strategic direction.

The role provides leadership to Intake Coordinators and Care Coordination Specialists, coordinates staffing, and helps maintain dashboards and data-tracking

Qualifications

• Bachelor's degree in business or equivalent education/experience.
• 2–3 years business office operations experience and 1–2 years healthcare experience; supervisory experience preferred.
• Advanced proficiency in Microsoft Office, especially Excel; experience building reports and data analysis.
• Knowledge of hospice regulatory and compliance requirements, including Medicare Hospice Conditions of Participation.
• Excellent interpersonal skills and ability to maintain confidentiality.
• Ability to work autonomously and with interdisciplinary teams.
• Fluency in English.

Responsibilities

• Supports daily Patient Access operations and monitors workflow and turnaround.
• Directs Intake Coordinators and Care Coordination Specialists; assigns coverage.
• Coordinates staff schedules and payroll for Manager review.
• Prepares and analyzes data; maintains dashboards and records.
• Assists in process improvements and performance improvement activities.
• Supports onboarding logistics and staff training on systems and workflows.
• Ensures compliance with Medicare/Medicaid COP and HIPAA; maintains privacy.
• Maintains relationships with referral sources and community partners.
• Models NorthStar standards in care and organizational values.

Skills

Excel

Data analysis

Supervisory experience

Communication

Office operations

Confidentiality

Education

Bachelor's degree in business

Tools

Microsoft Office Suite

Job description

Hospice of Michigan is seeking an Assistant Manager, Patient Access in Ann Arbor to support the Managers of Patient Access in administrative and operational functions of all referrals. You will monitor workflow, produce reports, ensure compliance, and support day-to-day activity so the Manager can focus on leadership and strategic direction.

The role provides leadership to Intake Coordinators and Care Coordination Specialists, coordinates staffing, and helps maintain dashboards and data-tracking