Senior Patient Experience Project Lead (Hybrid)

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Michigan Medicine in Ann Arbor is seeking a Patient Experience Partner to advance patient-centered initiatives across the health system. You will build trusted partnerships with leaders and translate patient feedback into actionable insights for performance improvement.

This hybrid role requires collaboration, strong communication, and data-driven decision making to elevate patient and family-centered care across the organization.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Healthcare experience in patient experience, customer service, program development, project management, communications, or operations.
• Strong interpersonal and communication skills with faculty, staff, patients, and families.
• Experience building effective working relationships and translating feedback into action.
• Significant experience working with data and using data to drive decisions.
• Ability to analyze information and implement data-driven decisions.
• Excellent oral and written communication skills.

Responsibilities

• Act as a Patient Experience Partner by developing strategic relationships with leaders to advance PX goals.
• Identify opportunities, provide guidance, translate feedback into actionable insights.
• Lead and support Patient Experience Improvement Sprint activities with unit/department leaders.

Skills

Bachelor's degree

Healthcare experience

Interpersonal skills

Stakeholder relationships

Data analytics

Information analysis

Data-driven decisions

Communication skills

Education

Bachelor's degree

Masters degree

Job description

Michigan Medicine in Ann Arbor is seeking a Patient Experience Partner to advance patient-centered initiatives across the health system. You will build trusted partnerships with leaders and translate patient feedback into actionable insights for performance improvement.

This hybrid role requires collaboration, strong communication, and data-driven decision making to elevate patient and family-centered care across the organization.