Patient Access Supervisor - Day Shift & Scheduling Lead

umhealthwest; Wyoming (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

University of Michigan Health-West seeks a Supervisor of Patient Access to oversee registration, central scheduling, and pre-service activities. You will coordinate daily operations, guide staff performance, and collaborate with physicians and offsite clinics to ensure efficient patient access processes.

The role requires strong project management, revenue cycle experience, and the ability to manage multiple projects while maintaining high service quality.

Qualifications

• Meets one of the following requirements: Associate's degree in healthcare, business, human resources, information technology, or related field and minimum of three (3) years' experience in revenue cycle; or High school diploma or GED with minimum five (5) years' experience in revenue cycle with supervisory experience.
• Bachelor's degree in healthcare, business, human resources, information technology, or related field preferred.
• Certified Healthcare Access Associate (CHAA) and/or Certified Healthcare Access Management (CHAM) must be obtained within one year of hire.

Responsibilities

• Plans and coordinates pre-service oversight and day-to-day operations for the department.
• Recruit, hire, counsel and conduct performance conversations and evaluations per hospital policies.
• Evaluate performance and mentor direct reports to achieve goals and KPIs.
• Monitor productivity and staffing levels; produce scorecards and oversee daily operations.
• Develop cost-effective staffing strategies and manage budget parameters.
• Provide employee education and training to enhance performance and development.
• Provide operational guidance to ensure service integration and quality delivery of patient access services.
• Represent Manager in problem resolution and cover duties as needed.
• Maintain knowledge of Federal, State and Local regulations affecting responsibilities.

Skills

Staff supervision

Project management

Revenue cycle knowledge

Multitasking

Time management

Education

Associate's degree in healthcare, business, or related field

Bachelor's degree preferred

Job description

University of Michigan Health-West seeks a Supervisor of Patient Access to oversee registration, central scheduling, and pre-service activities. You will coordinate daily operations, guide staff performance, and collaborate with physicians and offsite clinics to ensure efficient patient access processes.

The role requires strong project management, revenue cycle experience, and the ability to manage multiple projects while maintaining high service quality.