Senior Patient Services Specialist: Training & Care Lead

Baylor Scott & White Health; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Immediate eligibility for benefits

Tuition Reimbursement

Job summary

Baylor Scott & White Health in Austin, Texas seeks a Patient Services Specialist 3 to provide advanced administrative support in a physician's office or clinic. You will manage complex patient interactions, scheduling, check-in/check-out, and insurance verification while delivering high-quality, patient-centered care.

This senior role includes mentoring staff, supporting process improvements, and acting as a backup supervisor when needed.

Qualifications

• Education: HS diploma or GED required.
• 2 years of experience in healthcare administration.
• Knowledge of patient registration and insurance verification processes.

Responsibilities

• Assist in hiring processes and serve as a peer interviewer.
• Handle patient relations, check-in/check-out, scheduling, and phones.
• Verify insurance and assist with complex patient inquiries and escalations.
• Mentor and train staff; support supervisor and staff training.
• Coordinate with supervisor on schedules and workflows.

Skills

Communication skills

Interpersonal skills

Phone etiquette

Medical office experience

Education

HS Diploma/GED Equivalent

Experience: 2 years in healthcare admin

Job description

Baylor Scott & White Health in Austin, Texas seeks a Patient Services Specialist 3 to provide advanced administrative support in a physician's office or clinic. You will manage complex patient interactions, scheduling, check-in/check-out, and insurance verification while delivering high-quality, patient-centered care.

This senior role includes mentoring staff, supporting process improvements, and acting as a backup supervisor when needed.