Senior Patient Services Specialist: Podiatry & Surgery

Advanced Foot & Ankle Care Centers; Round Rock (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 3 to provide advanced administrative support in a physician's office or clinic. This senior role handles complex tasks, escalations, and acts as a backup supervisor when needed.

Responsibilities include hiring support, patient check-in/out, scheduling, insurance verification, and training staff while maintaining high-quality patient-centered care in a fast-paced clinic environment.

Qualifications

• Education: H.S. Diploma or GED.
• Experience: 2 years in a relevant role.

Responsibilities

• Assists in the hiring process and serves as a peer interviewer.
• Performs patient check-in/check-out, scheduling, and insurance verification.
• Answers phones and provides escalated support as needed.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, websites and other resources.

Skills

Patient relations

Scheduling

Phone etiquette

Mentoring

Education

High school diploma or GED

Tools

Epic

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 3 to provide advanced administrative support in a physician's office or clinic. This senior role handles complex tasks, escalations, and acts as a backup supervisor when needed.

Responsibilities include hiring support, patient check-in/out, scheduling, insurance verification, and training staff while maintaining high-quality patient-centered care in a fast-paced clinic environment.