Patient Experience Coordinator

Baylor Scott & White Health; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from day 1

Job summary

Baylor Scott & White Health in Austin, TX seeks a Patient Services Specialist 1 to deliver administrative support in a physician office or clinic. You will manage patient check-in/out, scheduling, insurance verification and respond to routine inquiries with care and professionalism.

In this role you will gather patient information, assist with payments, and help maintain accurate medical records while delivering high-quality, patient-centered service in a fast-paced environment.

Qualifications

• Education: High school diploma or GED.
• Experience: Less than 1 year in a related healthcare role.

Responsibilities

• Assist with patient duties: check-in, check-out, scheduling, insurance verification, and answering phones.
• Verify patient demographics and insurance information, direct patients to waiting areas.
• Process payments for services according to guidelines; post into the system.
• Generate reports and assist with medical records duties as requested.

Skills

Communication

Phone etiquette

Empathy

Data entry

Multitasking

Education

High school diploma or GED

Tools

EHR systems

Billing software

Scheduling software

Job description

Baylor Scott & White Health in Austin, TX seeks a Patient Services Specialist 1 to deliver administrative support in a physician office or clinic. You will manage patient check-in/out, scheduling, insurance verification and respond to routine inquiries with care and professionalism.

In this role you will gather patient information, assist with payments, and help maintain accurate medical records while delivering high-quality, patient-centered service in a fast-paced environment.