Senior Patient Services Specialist, Podiatry & Surgery

Baylor Scott & White Health; Round Rock (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Baylor Scott & White Health in Round Rock, TX is seeking a Patient Services Specialist 3 to provide advanced administrative support in a physician’s office or clinic. This senior role handles complex tasks and escalations while assisting the supervisor in training staff.

The position emphasizes patient-centered care, efficient check-ins/outs, scheduling, insurance verification and strong customer service skills in a fast-paced setting.

Qualifications

• Education: H.S. Diploma or GED equivalent.
• Experience: 2 years in a related role.
• Excellent listening and communication skills.

Responsibilities

• Assists in the hiring process and serves as a peer interviewer.
• Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.
• Serves as a professional in handling more complex tasks and responding to escalated issues.
• Participates in process improvements initiatives. Facilitates or guides team meetings. Attends huddles, tracks metrics and maintains huddle boards.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, website and other resource access.
• Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.
• Serves as backup to the supervisor when absent, as required. Assists the supervisor in managing schedules, assigning tasks, and following up on work results.
• Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.
• Performs quality assurance audits.
• Orders supplies as requested.

Skills

Customer service

Communication

Interpersonal skills

Scheduling

Education

H.S. Diploma/GED Equivalent

Job description

Baylor Scott & White Health in Round Rock, TX is seeking a Patient Services Specialist 3 to provide advanced administrative support in a physician’s office or clinic. This senior role handles complex tasks and escalations while assisting the supervisor in training staff.

The position emphasizes patient-centered care, efficient check-ins/outs, scheduling, insurance verification and strong customer service skills in a fast-paced setting.