Senior Patient Services & Scheduling Specialist

Baylor Scott & White Health; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) plan with match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health in the Austin area seeks a Patient Services Specialist 3 to provide advanced administrative support in a physician’s office or clinic. This senior role manages complex tasks, escalations, and training, and covers multiple NeuroTexas/PM&R locations in the Greater Austin market.

Travel and reliable transportation are required. Ideal candidates have 2+ years in healthcare settings, strong patient relations, and proficiency with scheduling and billing workflows.

Qualifications

• Minimum of 2+ years of working experience in healthcare, medical office, patient access, procedural scheduling, surgical scheduling, authorization, referral, or related experience.
• Knowledge of medical terminology, electronic medical records, patient financial discussions, and surgical workflows preferred.

Responsibilities

• Assist in patient relations, check-in/check-out, scheduling, insurance verification and answering phones.
• Mentor and train staff in processes and procedures.

Skills

Patient access

Insurance verification

Scheduling

Phone etiquette

Mentor staff

Process improvement

Education

HS Diploma or GED

2+ years healthcare experience

Job description

Baylor Scott & White Health in the Austin area seeks a Patient Services Specialist 3 to provide advanced administrative support in a physician’s office or clinic. This senior role manages complex tasks, escalations, and training, and covers multiple NeuroTexas/PM&R locations in the Greater Austin market.

Travel and reliable transportation are required. Ideal candidates have 2+ years in healthcare settings, strong patient relations, and proficiency with scheduling and billing workflows.