Senior Patient Services Specialist: Patient Care & Training

Baylor Scott & White Health; Temple (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Tuition Reimbursement

PTO accrual starting Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 3 to provide advanced administrative support in a physician's office, clinic, or related setting. The role emphasizes high-quality, patient-centered care and acts as a backup supervisor when needed.

Responsibilities include patient check-in/out, scheduling, insurance verification, and guiding staff through processes, while mentoring teammates and supporting supervisor duties as required.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - 2 Years of Experience

Responsibilities

• Performs patient relations, check-in or check-out, scheduling, insurance verification and answering phones.
• Serves as a professional in handling more complex tasks and responding to escalated issues.
• Mentors and trains staff in processes and procedures.
• Provides training on applications, website and other resource access.

Skills

Patient relations

Communication skills

Medical office software

Team mentoring

Training staff

Education

HS Diploma/GED

Tools

Office software

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 3 to provide advanced administrative support in a physician's office, clinic, or related setting. The role emphasizes high-quality, patient-centered care and acts as a backup supervisor when needed.

Responsibilities include patient check-in/out, scheduling, insurance verification, and guiding staff through processes, while mentoring teammates and supporting supervisor duties as required.