Senior Patient Services Specialist: Front Desk & Scheduling

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Children's Hospital Los Angeles (CHLA) is seeking a Patient Services Rep III to ensure a positive experience for patients and families. The role includes handling front desk tasks, answering calls, registering patients, and coordinating check-in/check-out services.

The position also involves collecting co-pays, verifying appointments, and completing financial clearance, while supporting providers and contributing to divisional performance metrics.

Qualifications

• 1 year of customer service experience in a medical front office setting.
• Basic knowledge of computers, filing, and organizational skills.
• Ability to deal effectively with the public.

Responsabilités

• Answer incoming calls and assist patient families.
• Handle registration and patient check-in/out procedures.
• Collect patient co-pays or deductibles and verify appointments.

Connaissances

Customer service

Front desk

Computer skills

Communication

Formation

High school diploma or GED

Outils

EMR (Electronic Medical Records)

Description du poste

Children's Hospital Los Angeles (CHLA) is seeking a Patient Services Rep III to ensure a positive experience for patients and families. The role includes handling front desk tasks, answering calls, registering patients, and coordinating check-in/check-out services.

The position also involves collecting co-pays, verifying appointments, and completing financial clearance, while supporting providers and contributing to divisional performance metrics.